Shred Instead

Bios

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  Jackie DeLuca

  Chief Operating Officer

  Jackie DeLuca serves as the Chief Operations Officer at Shred Instead, where she brings over 15 years of experience in the information management and secure destruction industry. Before joining Shred Instead, Jackie held key leadership roles at A Shred Ahead, where she was instrumental in scaling operations, building high-performing teams, and implementing best practices that prioritized both security and customer satisfaction. Her extensive industry knowledge spans route logistics, customer service systems, compliance with data protection laws, and operational efficiency—making her a cornerstone of Shred Instead’s mission to deliver peace of mind through secure shredding solutions. Known for her hands-on leadership and passion for protecting sensitive information, Jackie continues to drive innovation and service excellence across the Mid-Atlantic and Southeast regions. She holds a degree from St. John’s University and is based in the Raleigh-Durham-Chapel Hill area, where she actively contributes to the growth and success of Shred Instead.

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  Susan Scalco

  Customer Success Manager

  Susan Scalco serves as a Customer Success Manager at Shred Instead, where she plays a vital role in ensuring the seamless delivery of secure document destruction services. With over a decade of experience in sales, operations, and client relations, Susan brings both strategic insight and a customer-first mindset to every interaction. Since joining Shred Instead, Susan has become a driving force behind the company’s exceptional service standards. Her expertise spans the full lifecycle of document destruction services—from coordinating secure mobile shredding routes and managing compliance-related inquiries to supporting community shred events and business client onboarding. Her in-depth knowledge of HIPAA, FACTA, and other regulatory frameworks allows her to confidently guide customers through their information security obligations. Susan’s background in sales honed her communication and problem-solving skills, which she now uses daily to build lasting relationships with Shred Instead clients across a variety of industries, including healthcare, legal, education, and government. She is known for her attention to detail, her commitment to confidentiality, and her ability to keep the office running efficiently while maintaining a personal touch.

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  Gloria Corbin

  Comptroller

  Gloria Corbin is the Comptroller at Shred Instead, where she oversees financial operations with a keen understanding of compliance, confidentiality, and data protection. With a professional background in medical billing and healthcare administration, Gloria brings a critical perspective on the importance of safeguarding Personally Identifiable Information (PII) and Protected Health Information (PHI). Her years in the healthcare sector provided her with deep expertise in HIPAA compliance and patient data security protocols—knowledge that translates seamlessly into the document destruction industry. Gloria plays an integral role in ensuring that Shred Instead’s internal processes align with financial best practices while also supporting the company’s broader mission of secure information destruction. Gloria’s meticulous nature, industry knowledge, and passion for protecting sensitive information make her an invaluable asset to the Shred Instead leadership team.

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  Jessi Bentley

  Customer Success Manager

  Jessi Bentley serves as a Customer Success Manager at Shred Instead, where she leads client coordination, scheduling, and service support across the company’s secure shredding operations. With a strong background in customer service and logistics, Jessi ensures each client experience is seamless, compliant, and timely. She’s well-versed in the regulations that govern data protection—such as HIPAA, FACTA, and GLBA—and uses that knowledge to support businesses in maintaining compliance through secure information destruction. Known for her upbeat personality and attention to detail, Jessi is a dependable resource for clients and a valued leader on the Shred Instead team.

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  Will Letiro

  Customer Service Technician

  Will Letiro is a Customer Service Technician at Shred Instead, responsible for delivering secure document destruction services directly to customers each day. As a frontline representative of the company, Will combines technical expertise with a strong commitment to customer satisfaction, ensuring every service is performed with precision, professionalism, and confidentiality. Known for his reliability, attention to detail, and personable approach, Will goes above and beyond to ensure each customer interaction reflects Shred Instead’s high standards. Whether he’s servicing a scheduled pickup or assisting at a community shred event, Will’s dedication to excellence and security helps build trust and long-term relationships with clients across the region.

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  Adil Raad

  Customer Service Technician

  Adil Raad is the Assistant Warehouse Manager at Shred Instead, supporting the daily operations of secure material handling and destruction. With several years of experience in the document destruction industry, Adil brings a strong working knowledge of warehouse logistics, equipment maintenance, and regulatory compliance. He works closely with the Warehouse Manager to ensure all procedures meet the highest standards for security, efficiency, and chain-of-custody integrity. Adil’s attention to detail, reliability, and team-oriented approach make him a valuable asset in maintaining smooth, secure operations behind the scenes. Known for his strong work ethic and steady presence, Adil plays an important role in upholding Shred Instead’s reputation for trustworthy and professional service.

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  Aris McGowans

  Customer Service Technician

  Aris McGowans is a Customer Service Technician at Shred Instead, proudly serving clients across Maryland’s Eastern Shore and Delaware. As a dedicated field representative, Aris ensures the secure and efficient destruction of sensitive materials while delivering the exceptional customer service Shred Instead is known for. With a strong attention to detail, a professional demeanor, and a deep understanding of security protocols, Aris helps clients stay compliant and confident in their document disposal practices. Whether handling scheduled service routes or supporting special shred events, Aris brings reliability, care, and a customer-first attitude to every stop he makes.

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  Anibal Rosa-Ayala

  Customer Service Technician

  Anibal Rosa is a Customer Service Technician at Shred Instead, operating out of the company’s Mt. Airy, Maryland location. As a key member of the field service team, Anibal is responsible for delivering secure document destruction services with precision, professionalism, and a strong commitment to customer satisfaction. Known for his dependability, attention to detail, and respectful approach, Anibal ensures each client receives top-tier service while maintaining the highest standards of information security. Whether he’s servicing routine routes or responding to time-sensitive requests, Anibal’s dedication helps reinforce Shred Instead’s reputation for trustworthy and efficient service throughout the region.

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  Dwan Lewis

  Customer Service Technician

  Dwan is a Customer Service Technician at Shred Instead, serving clients throughout the Washington, DC metro area and surrounding regions. As a trusted representative in the field, Dwan delivers secure document destruction services with professionalism, punctuality, and a strong focus on client satisfaction. With a commitment to detail and a deep understanding of secure handling procedures, Dwan ensures that every service is performed to the highest standards of confidentiality and care. Whether he’s managing routine service stops or assisting with specialized client needs, Dwan plays a vital role in upholding Shred Instead’s reputation for reliability and excellence across the nation’s capital and beyond.

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  Reynaldo Berios

  Customer Service Technician

  Rey Berrios is the Warehouse Manager at Shred Instead, bringing over 15 years of hands-on experience in the secure document destruction industry. With a deep understanding of logistics, equipment handling, and compliance-driven storage protocols, Rey ensures the day-to-day operations of Shred Instead’s warehouse run with precision and security. He plays a critical role in managing the flow of materials, maintaining shredding equipment, and upholding the chain-of-custody standards required for secure information handling. Rey’s extensive industry knowledge, commitment to confidentiality, and strong leadership make him a cornerstone of the company’s operational success. Reliable, hard-working, and highly respected by his team, Rey helps keep Shred Instead’s mission of secure, efficient, and professional service moving forward every day.

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  Juan Acosta

  Customer Service Technician

  Juan Acosta is a Customer Service Technician at Shred Instead, known for his versatility and expertise in handling both day-to-day service routes and specialized projects. Whether he’s managing routine document destruction or coordinating unique client needs, Juan approaches every task with precision, professionalism, and a focus on security. Operating across multiple service areas, Juan plays a critical role in ensuring that Shred Instead clients receive reliable, compliant, and high-quality service. His adaptability, attention to detail, and commitment to excellence make him a go-to team member for complex or custom shredding jobs—earning the trust of clients and colleagues alike.

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  Craig Naylor

  Customer Service Technician

  Craig Naylor is a seasoned Customer Service Technician at Shred Instead, serving clients across the Mid-Atlantic region. With a wide service area and a strong reputation for reliability, Craig is known for delivering secure document destruction services with consistency, care, and a customer-first mindset. Whether he’s on a routine route or tackling a unique client request, Craig brings professionalism, attention to detail, and a deep understanding of secure handling protocols to every job. His adaptability and dedication make him a key asset to the Shred Instead team and a trusted partner to businesses throughout the Mid-Atlantic.

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  Kenny Crowley

  Customer Service Technician

  Kenny Crowley is a highly versatile Customer Service Technician at Shred Instead, serving clients across Maryland and Northern Virginia. Known for his flexibility, professionalism, and can-do attitude, Kenny plays a key role in delivering secure document destruction services wherever they’re needed most. Whether handling routine service routes or jumping in to support special projects and high-demand areas, Kenny ensures every client receives prompt, secure, and dependable service. His broad regional coverage, strong work ethic, and commitment to excellence make him a valued member of the Shred Instead team and a trusted face for customers throughout the region.

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